My boiler has broken down in winter — what should I do? +
Check the obvious things first: is the thermostat set correctly, is the timer on, and has the boiler pressure dropped below 1 bar? If the pressure is low, you can repressurise it yourself using the filling loop — your boiler manual will show you how.
Should I get my boiler serviced every year? +
Yes — an annual boiler service is essential for safety, efficiency, and warranty compliance. A service checks for carbon monoxide leaks, verifies the flue is clear, and ensures all components are working safely. Most boiler manufacturers require an annual service to maintain your warranty, so missing one could void your cover entirely. A well-serviced boiler also uses less gas, saving you money.
What are the signs of carbon monoxide from a boiler? +
Warning signs include a yellow or orange boiler flame instead of blue, dark staining around the boiler, increased condensation on windows, and a pilot light that frequently goes out. Symptoms of carbon monoxide exposure include headaches, dizziness, nausea and confusion. If you suspect a carbon monoxide leak, open windows, leave the property immediately and call the Gas Emergency Service on 0800 111 999. Fit a CO alarm near your boiler — they cost under £20 and save lives.
Is a leaking boiler dangerous? +
A leaking boiler should always be taken seriously. While a small drip from a pressure relief valve may indicate a minor issue, water leaking from the boiler casing can damage internal electrics and create a safety hazard. Never attempt to repair a boiler leak yourself.
Combi, system or conventional boiler — which do I need? +
A combi boiler heats water on demand and is ideal for smaller homes with one bathroom — no tank or cylinder needed. A system boiler uses a hot water cylinder and suits homes with two or more bathrooms where demand is higher. Conventional (regular) boilers have both a cylinder and header tanks and are found in older properties. Your engineer will recommend the right type based on your home's size and hot water demand.
How do I know if my boiler needs replacing rather than repairing? +
If your boiler is over 10 to 15 years old, breaks down frequently, or has an efficiency rating below A (90%+), replacement is usually more cost-effective than repeated repairs. A single repair costing over £400 on an older boiler is often not worthwhile. Modern condensing boilers are up to 30% more efficient than older models, so a new boiler can pay for itself through lower gas bills within 5 to 7 years.